Conflict Resolution & Dealing with ‘Difficult People’

Description

Conflict is inevitable at some stage whenever two or more people live, work, or spend time together. The main difference between this having a negative impact is on how people approach issues, disagreements, and differences of opinion.

ou can’t ‘control’ the other person, but you can control how you respond, and this, in turn can help prevent, or manage a situation that could spiral out of hand.

This briefing covers:
What is ‘Difficult Person’?
What is conflict?
The conflict styles.
How to make conflict productive.
How to choose an approach.
Tips and Traps to avoid.

This course refers to material which is covered in:
Behaviour 101
Minfdulness 101
Understanding & Addressing Challenging Behaviour

You do not need to have completed these courses to get benefit from this course, however you can explore the topics mentioned in more detail in these should you wish.